Executive Development Programme in Food Service Management: Customer-Centric Service
-- ViewingNowThe Executive Development Programme in Food Service Management: Customer-Centric Service is a certificate course designed to empower food service professionals with essential skills for career advancement. This programme emphasizes the importance of a customer-centric approach in the food service industry, where delivering exceptional customer experiences is paramount.
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โข Fundamentals of Food Service Management: An introductory unit covering the basics of food service management, including operational management, front-of-house and back-of-house operations, and industry trends.
โข Customer-Centric Service Strategy: Understanding the importance of customer-centric service in the food service industry, including the development of service standards, guest experience management, and loyalty programs.
โข Effective Communication in Food Service: Focusing on communication skills required for successful food service management, including verbal and non-verbal communication, active listening, and conflict resolution.
โข Dining Experience Design: Exploring the design elements that contribute to a positive dining experience, including ambiance, lighting, music, and table settings.
โข Menu Engineering and Analysis: An in-depth look at menu design and engineering, including menu pricing strategies, item placement, and menu psychology.
โข Food Safety and Sanitation: Ensuring compliance with local and national food safety regulations, including proper food handling, storage, and preparation techniques.
โข Staff Training and Development: Developing effective staff training programs, including hiring practices, onboarding, and ongoing training and development opportunities.
โข Sustainable Food Service Operations: Understanding the importance of sustainability in food service operations, including waste reduction, energy efficiency, and locally sourced ingredients.
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